Plumbing Emergency? What to Do Before the Plumber Arrives

1. Shut off the water

For a single fixture (toilet, sink, water heater), turn the shut-off valve right at that fixture clockwise to close it. For a major leak or burst pipe, go to your home's main shut-off valve and close it to stop all water to the house.

Know where your main shut-off is before an emergency happens. In Florida homes it's often near the water meter, in the garage, or on an exterior wall.

2. Kill the power if water is near electrical

If water is near outlets, appliances, or your electrical panel, shut off power to that area at the breaker — but only if you can reach the panel safely and without standing in water. Your safety comes first.

3. Turn off the water heater

After the main water is off, switch off your water heater to prevent it from heating an empty tank. Set a gas unit to "pilot," or flip the breaker for an electric unit.

4. Contain and document

• ✓Use towels, buckets, and a mop to contain spreading water.
• ✓Move furniture and valuables away from the wet area.
• ✓Take photos and video for your insurance claim before you clean up.

5. Call a 24/7 emergency plumber

Once the water is stopped and the area is safe, call us. We answer the phone day and night across Palm City, Stuart, Jupiter, and Palm Beach County, and can talk you through anything else while we head your way.

Frequently Asked Questions